Returns
We accept returns within 30 days of delivery on unused items in their original packaging. To start a return, email store@keptcozy.com with your order number. Once your return is approved, we’ll send you the return address and next steps.
Return shipping
You pay return shipping, unless the item arrived damaged, defective or wrong. In that case we cover it.
Damaged, defective or wrong items
If your order arrives damaged, defective, not as described, or is the wrong item, email store@keptcozy.com within 30 days of delivery with your order number and a photo. We’ll make it right with a replacement or a full refund, and in most cases you won’t need to send anything back.
Refunds
Approved refunds go back to your original payment method within 5 business days of our approval (or of receiving your return, when a return is needed). You’ll get an email when the refund is issued. Your bank may take a few more days to show it.
Cancellations and shipping delays
If we can’t ship your order within the time stated in our Shipping Policy, we’ll email you before that time with a new shipping date and the choice to cancel for a full refund. If you cancel, or if we can’t ship your order at all, we refund you in full; card payments are refunded within one billing cycle.
Questions? Email store@keptcozy.com. KeptCozy is operated by Riello Holdings LLC.