This Privacy Policy explains how KeptCozy (keptcozy.com), operated by Riello Holdings LLC (“we”, “us”), collects, uses and protects your information when you visit or buy from this website.
What we collect
- Order information: name, shipping address, email, phone and the items you buy, used to fulfil and ship your order.
- Payment information: processed by our payment provider, Stripe. We never see or store your full card number.
- Messages: what you send us by email, so we can answer you.
- Site and advertising data: pages viewed, items added to cart and purchases, collected by the tools listed below.
Cookies, pixels and similar tools
- Store cookies keep your cart and checkout working.
- Stripe uses cookies at checkout to process payments and prevent fraud.
- Umami, our self-hosted analytics, counts visits and store events without advertising cookies.
- Meta Pixel and Conversions API tell Meta (Facebook and Instagram) when you view a product, add to cart, start checkout or buy, so we can measure and improve our ads. Meta may combine this with information it already holds about you. You can control this in your Facebook or Instagram ad preferences.
- Microsoft Clarity records how pages are used (clicks and scrolling) so we can improve the site. Form fields are masked.
You can block or delete cookies in your browser settings; the store’s cart and checkout need their own cookies to work.
How we use it
- To fulfil and ship your orders and send order and shipping updates.
- To answer support requests and handle returns, refunds and disputes.
- To measure and improve our site and our ads.
- To send marketing email only if you opt in; you can unsubscribe at any time.
Sharing
We share data only with the providers needed to run the store: our payment processor, shipping carriers and fulfilment partners, email delivery, and the analytics and advertising tools above. Each receives only what it needs. We do not sell your personal information to data brokers.
Your rights
You may ask for a copy of your personal data, or for it to be corrected or deleted, at any time by emailing store@keptcozy.com.
Contact
KeptCozy, Riello Holdings LLC
2108 Lindell Blvd, Wilmington, DE 19808
store@keptcozy.com